Return & Refund Policy

Thanks For Shopping With Booxshop. If You Are Not Entirely Satisfied With Your Purchase, We Are Here To Help.

If the product arrives and the shipping box is damaged, please do not accept the package, do a return and report to Booxshop with photos. We will send you a new device once we receive your damaged item.

Customers could get a full refund if the product has hardware or quality problem when arrived. Please note that customers shall bear the transaction fees caused by currency exchange or refund when purchasing from Booxshop. Booxshop could only arrange the refund to customers when we have received the product.

Customers' Return & Refund Requests Will Be Rejected Or Only Get A Partial Refund In The Following Circumstances:

1.Refund request will be rejected if the product without any defect or hardware issue arrived after 30 days of receipt of shipment.
2.Refund request will be rejected with some possible software issues, such as the bugs with some third party Apps. Boox will fix these bugs as soon as possible when users have submitted feedback to us.
3.Refund request will be rejected if the device has been damaged by customers, such as scratches on screen or if the accessories have been lost by customers.

Within 30 days of receipt of shipment, customers will only get a partial refund to cancel an already confirmed order for personal reasons and the product is without quality issues. In this case, customers must be responsible for shipping fees and customs tariffs to return the products without any hardware issues. If not, your refund request will be rejected. 

Below Chart Illustrates The Charges In Detail.

Below Charges Implemented Since January 13, 2020

Global Return Channel -- Warehouse Fulfillment Service In Hong Kong
(Applicable for orders from our US, EU, and China warehouses)
Items Device Model Amount
Shipping fees(back and forth) Delivery Shipping Fees All Series Corresponding to every shipping order for a tracking number
Return Shipping Fees We do not provide return shipping label
Receipt Charge Poke/Nova Series $15 
Note/Max Series $20 
Mira Series $35 
Imported tariffs / No tariffs
Restocking fee(Only if returned devices are scratched) All Series 15% of the sale price
Package fee(package has been lost or broken) All Series $10 

 

*Due to the Corona pandemic, the overall return process may have some delays which would take around 4-8 weeks so that our warehouse could receive and confirm the packages.